How To Fix D9796 - Read error in material long text for SD document &1 in language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 796

• Message text: Read error in material long text for SD document &1 in language &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9796 - Read error in material long text for SD document &1 in language &2 ?

  The SAP error message D9796, which indicates a "Read error in material long text for SD document &1 in language &2," typically occurs when the system is unable to retrieve the long text associated with a material in the specified language for a Sales and Distribution (SD) document. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Missing Long Text: The long text for the material in the specified language may not be maintained in the system.
  Incorrect Language Settings: The language specified in the SD document may not match the languages available for the material long text.
  Data Inconsistency: There may be inconsistencies or corruption in the data related to the material long text.
  Authorization Issues: The user may not have the necessary authorizations to access the long text for the material.
  Technical Issues: There could be underlying technical issues, such as database problems or system configuration errors.
  
  Solutions:
  
  
  Check Long Text Maintenance:
  
  Go to the material master (transaction code MM03) and check if the long text is maintained for the material in the specified language.
  If it is missing, you can maintain it using transaction code MM02 (Change Material) and navigate to the long text section.
  
  
  
  Verify Language Settings:
  
  Ensure that the language specified in the SD document is supported for the material long text. You can check the language settings in the user profile or the document itself.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to view the long text. This can be done by reviewing the user roles and authorizations in transaction code SU01.
  
  
  
  Check for Data Consistency:
  
  Use transaction code SE11 to check the database table for long texts (e.g., STXL, STXL) to ensure there are no inconsistencies or corruption.
  
  
  
  Consult Technical Support:
  
  If the issue persists, it may be necessary to consult with your SAP Basis team or technical support to investigate any underlying technical issues.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  MM03: Display Material
  MM02: Change Material
  SU01: User Maintenance
  SE11: Data Dictionary
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to material master data and long text maintenance for further insights.
  
  By following these steps, you should be able to identify and resolve the issue related to the D9796 error message in SAP.