How To Fix D9783 - The contact person &2 was determined for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 783

• Message text: The contact person &2 was determined for customer &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9783 - The contact person &2 was determined for customer &1 ?

  The SAP error message D9783 indicates that a contact person has been determined for a specific customer, but there may be an issue with how that contact person is being processed or utilized in the system. This message typically arises in the context of customer master data or sales order processing.
  Cause:
  
  Missing Contact Person Data: The contact person may not have been properly set up in the system, or the relevant data may be incomplete.
  Data Inconsistency: There could be inconsistencies in the customer master data or the contact person data.
  Configuration Issues: The system configuration for customer contact persons may not be set up correctly, leading to issues in determination.
  Authorization Issues: The user may not have the necessary authorizations to view or process the contact person data.
  
  Solution:
  
  
  Check Contact Person Data: 
  
  Go to the customer master data (transaction code XD03 for display) and verify that the contact person is correctly assigned to the customer.
  Ensure that all required fields for the contact person are filled out.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to contact persons in the customer master data. This can be done in the SPRO transaction under Sales and Distribution settings.
  Ensure that the determination procedure for contact persons is correctly defined.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the customer and contact person data.
  Use transaction codes like SE16 to view the relevant tables (e.g., KNA1 for customer master, KNVK for contact persons) and check for any anomalies.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and manage contact person data. This can be checked in the user roles and authorizations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more specific guidance related to the error message and its context.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer Master
  VD03 - Display Customer (Sales Area)
  SE16 - Data Browser for table checks
  
  
  Tables:
  
  KNA1 - General Data in Customer Master
  KNVK - Customer Master Contact Person
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.