How To Fix D9753 - Communication or system error between SD and Prod. Safety and Stewardship

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 753

• Message text: Communication or system error between SD and Prod. Safety and Stewardship

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9753 - Communication or system error between SD and Prod. Safety and Stewardship ?

  The SAP error message D9753, which indicates a "Communication or system error between SD and Prod. Safety and Stewardship," typically arises in the context of the integration between the Sales and Distribution (SD) module and the Product Safety and Stewardship (PSS) module. This error can occur due to various reasons, including configuration issues, data inconsistencies, or communication problems between the two modules.
  Causes:
  
  Configuration Issues: Incorrect settings in the integration between SD and PSS can lead to communication errors.
  Data Inconsistencies: Missing or incorrect data in the sales order or product safety records can trigger this error.
  System Communication Problems: Network issues or problems with the middleware (if applicable) can prevent proper communication between the modules.
  Authorization Issues: Lack of proper authorizations for users or processes involved in the transaction can also lead to this error.
  System Performance: High system load or performance issues can cause timeouts or failures in communication.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the integration between SD and PSS. Ensure that all necessary settings are correctly configured.
  Validate Data: Check the sales order and product safety data for completeness and correctness. Ensure that all required fields are filled and that the data is consistent.
  Monitor System Communication: Investigate any network issues or middleware problems that may be affecting communication. Use transaction codes like SM21 (System Log) or SM37 (Job Monitoring) to check for errors.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the actions that are causing the error. Check roles and profiles assigned to the user.
  Check System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize system resources or schedule heavy processes during off-peak hours.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently releases updates that address specific errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SE80: Object Navigator for checking custom developments.
  SLG1: Application Log for detailed error logs.
  ST22: Dump Analysis for checking any ABAP runtime errors.
  
  
  Documentation: Review SAP documentation related to the integration of SD and PSS for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage SAP support or consult with a technical expert who specializes in SAP SD and PSS integration.