How To Fix D9721 - Characteristics for dangerous goods data (regulation, class) unavailable

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 721

• Message text: Characteristics for dangerous goods data (regulation, class) unavailable

What causes this issue?

You called the <LS>Dang.goods data</> function, but the characteristics
<LS>Dangerous goods regulation</> and <LS>Dangerous goods class</> are
not available for the value assignment type <ZK>Dangerous goods
regulations</>. Both characteristics and characteristic values must be
available when calling the dangerous goods data.

System Response

The SAP System does not carry out the action.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D9721 - Characteristics for dangerous goods data (regulation, class) unavailable ?

  The SAP error message D9721 indicates that there is an issue with the dangerous goods data for a material in the system. Specifically, it means that the characteristics required for dangerous goods data, such as regulation and class, are not available or not properly defined for the material in question.
  Cause:
  
  Missing Dangerous Goods Data: The material may not have been assigned the necessary dangerous goods data, such as the relevant regulations, classes, or packing groups.
  Incorrect Material Master Setup: The material master record may not be correctly configured to include dangerous goods information.
  Regulatory Changes: Changes in regulations may not have been updated in the system, leading to missing or outdated dangerous goods classifications.
  Data Inconsistency: There may be inconsistencies in the data related to dangerous goods, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Check Material Master Data:
  
  Go to the material master record (transaction code MM03) and check the "Dangerous Goods" tab to ensure that all necessary information is filled out correctly.
  Ensure that the dangerous goods classification, regulations, and other relevant fields are populated.
  
  
  
  Maintain Dangerous Goods Data:
  
  If the data is missing, you can add it using transaction code MM02 (Change Material) and navigate to the Dangerous Goods tab.
  Ensure that the correct dangerous goods regulations and classes are assigned based on the material's properties.
  
  
  
  Review Dangerous Goods Regulations:
  
  Check if the dangerous goods regulations have been updated in the system. You may need to consult with your compliance or safety department to ensure that the correct regulations are being used.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the dangerous goods data to identify any discrepancies or missing entries. This can often be done through specific reports or transaction codes related to dangerous goods management.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on maintaining dangerous goods data and understanding the specific requirements for your industry.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if there are underlying system issues.
  
  
  
  Related Information:
  
  Transaction Codes: MM03 (Display Material), MM02 (Change Material), and possibly others related to dangerous goods management.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on dangerous goods data management.
  Training and Documentation: Ensure that users responsible for maintaining material master data are trained on the importance of dangerous goods data and how to manage it effectively.
  
  By following these steps, you should be able to resolve the D9721 error and ensure that the dangerous goods data for your materials is complete and accurate.