How To Fix CZ286 - Document type and invoice reduction document type must be different

SAP Error Message - Details

• Message type: E = Error

• Message class: CZ - Customizing messages

• Message number: 286

• Message text: Document type and invoice reduction document type must be different

What causes this issue?

You have entered the same document type both in the Document Type field
and in the Invoice Reduction Document Type field. This is not
permitted: Two different documents can be generated when an invoice
reduction is posted only if two different document types are specified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CZ286 - Document type and invoice reduction document type must be different ?

  The SAP error message CZ286 indicates that there is a mismatch between the document type of the invoice and the document type of the invoice reduction document. This typically occurs in the context of invoice processing, particularly when dealing with credit memos or invoice adjustments.
  Cause:
  
  Document Type Mismatch: The error arises when the system expects the document type for the invoice reduction (e.g., a credit memo) to be different from the original invoice document type. For example, if the original invoice is of type "IN" (Invoice), the reduction document should be of a different type, such as "CR" (Credit Memo).
  Configuration Issues: The configuration settings in the SAP system may not be set up correctly to allow for the appropriate document types to be used in conjunction with each other.
  User Input Error: The user may have inadvertently selected the same document type for both the invoice and the reduction document.
  
  Solution:
  
  Check Document Types: Verify the document types being used for both the original invoice and the reduction document. Ensure that they are indeed different as required by the system.
  Adjust Configuration: If the document types are correct but the error persists, check the configuration settings in the SAP system. This can be done in the following way:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Document Entry > Incoming Invoices > Define Document Types.
  Ensure that the document types for invoices and credit memos are correctly defined and that they are set to be different.
  
  
  User Training: Ensure that users are trained to select the correct document types when processing invoices and reductions to avoid this error in the future.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for any specific configurations or settings that may be relevant to your organization's setup.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoice) and FB65 (Enter Credit Memo) to understand how to process invoices and credit memos correctly.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  Testing: After making any changes, conduct tests to ensure that the error no longer occurs and that the invoice reduction process works as intended.
  
  By following these steps, you should be able to resolve the CZ286 error and ensure proper processing of invoices and their reductions in SAP.