How To Fix CZ255 - CoCode & still has customer master records. Cannot be deleted.

SAP Error Message - Details

• Message type: E = Error

• Message class: CZ - Customizing messages

• Message number: 255

• Message text: CoCode & still has customer master records. Cannot be deleted.

What causes this issue?

You want to delete Company code &V1& but it still has customer
master records.

System Response

You cannot delete the Company code.

How to fix this error?

If you are sure you want to delete the Company code, you should first
delete its customer master records.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CZ255 - CoCode & still has customer master records. Cannot be deleted. ?

  The SAP error message CZ255 indicates that a company code (CoCode) still has customer master records associated with it, which prevents the deletion of the company code. This is a common issue when trying to delete a company code in SAP, as the system enforces data integrity by ensuring that all related records are cleared before allowing deletion.
  Cause:
  The primary cause of this error is that there are existing customer master records linked to the company code you are trying to delete. These records could be in various forms, such as:
  
  Customer master data in the general data area.
  Customer master data in the company code area.
  Open transactions or documents related to the customer.
  
  Solution:
  To resolve this error and successfully delete the company code, you need to follow these steps:
  
  
  Identify Customer Master Records:
  
  Use transaction code SE16 or SE16N to access the relevant tables, such as KNA1 (General Data) and KNB1 (Company Code Data), to find customer records associated with the company code.
  You can also use transaction FD03 to display customer master records and check if any exist for the specified company code.
  
  
  
  Delete or Archive Customer Records:
  
  If you find customer master records, you will need to delete them. This can be done using transaction FD02 (Change Customer) to delete the customer master records for the specific company code.
  If you do not want to delete the records permanently, consider archiving them instead.
  
  
  
  Check for Open Items:
  
  Ensure there are no open items or transactions related to the customers in the company code. You can check for open invoices, credit memos, or any other financial documents.
  Use transaction FBL5N to display customer line items and ensure there are no outstanding transactions.
  
  
  
  Re-attempt Deletion:
  
  Once all customer master records and related transactions are cleared, you can attempt to delete the company code again using transaction OX19 (Delete Company Code).
  
  
  
  Related Information:
  
  Data Integrity: SAP maintains strict data integrity rules, which is why it does not allow the deletion of a company code with existing customer records.
  Archiving: If you need to keep historical data but want to remove it from active records, consider using SAP's archiving functionality.
  Authorization: Ensure you have the necessary authorizations to delete customer records and company codes in SAP.
  
  By following these steps, you should be able to resolve the CZ255 error and successfully delete the company code.