How To Fix CX_MSR_TRC123 - Order type for creation of credit memo request not defined

CX_MSR_TRC123 - Overview

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 123

• Message text: Order type for creation of credit memo request not defined

What causes this issue?

You have not specified a
<DS:GLOS.3526C7EEAFAB52B9E10000009B38F974>sales document type</> for
the automatic creation of a
<DS:GLOS.3526C78CAFAB52B9E10000009B38F974>credit memo request</> in
<DS:GLOS.47AD987B634839F4E10000000A421392>Advanced Returns Management
</>.

System Response

The system cannot create a credit memo request document in the
background.

How to fix this error?

In Customizing for <LS>Advanced Returns Management</>, specify a
suitable
<DS:DE.MSR_REFUNDING_AUART>sales document type for credit memo request
</> in the Customizing activity <LS>Specify Follow-Up Document Types for
Customer Returns</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC123 - Order type for creation of credit memo request not defined ?

  The SAP error message CX_MSR_TRC123 indicates that there is an issue with the order type configuration for creating a credit memo request. This error typically arises when the system cannot find a valid order type that is defined for the creation of credit memo requests in the relevant configuration settings.
  
  Cause:
  
  Missing Order Type Configuration: The order type required for creating a credit memo request is not defined in the system.
  Incorrect Customization: The order type may have been incorrectly customized or deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the order type.
  System Settings: The system settings may not be properly configured to allow the creation of credit memo requests for the specified order type.
  
  
  Solution:
  
  
  Check Order Type Configuration:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Sales and Distribution > Sales > Sales Document > Define Order Types.
  Ensure that the order type for credit memo requests is defined