How To Fix CX_MSR_TRC123 - Order type for creation of credit memo request not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 123

• Message text: Order type for creation of credit memo request not defined

What causes this issue?

You have not specified a
<DS:GLOS.3526C7EEAFAB52B9E10000009B38F974>sales document type</> for
the automatic creation of a
<DS:GLOS.3526C78CAFAB52B9E10000009B38F974>credit memo request</> in
<DS:GLOS.47AD987B634839F4E10000000A421392>Advanced Returns Management
</>.

System Response

The system cannot create a credit memo request document in the
background.

How to fix this error?

In Customizing for <LS>Advanced Returns Management</>, specify a
suitable
<DS:DE.MSR_REFUNDING_AUART>sales document type for credit memo request
</> in the Customizing activity <LS>Specify Follow-Up Document Types for
Customer Returns</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC123 - Order type for creation of credit memo request not defined ?

  The SAP error message CX_MSR_TRC123 indicates that there is an issue with the order type configuration for creating a credit memo request. This error typically arises when the system cannot find a valid order type that is defined for the creation of credit memo requests in the relevant configuration settings.
  Cause:
  
  Missing Order Type Configuration: The order type required for creating a credit memo request is not defined in the system.
  Incorrect Customization: The order type may have been incorrectly customized or deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the order type.
  System Settings: The system settings may not be properly configured to allow the creation of credit memo requests for the specified order type.
  
  Solution:
  
  
  Check Order Type Configuration:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Sales and Distribution > Sales > Sales Document > Define Order Types.
  Ensure that the order type for credit memo requests is defined and properly configured.
  
  
  
  Define Credit Memo Request Order Type:
  
  If the order type is missing, you may need to create a new order type for credit memo requests.
  Ensure that the new order type is linked to the appropriate sales area and has the necessary settings.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to create credit memo requests.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP Basis or functional team to ensure that all necessary configurations are in place.
  
  
  
  Testing:
  
  After making changes, test the creation of a credit memo request again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO: For configuration settings.
  VA01: To create a sales order (which may be related to the credit memo request).
  VA02: To change a sales order.
  VA03: To display a sales order.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  Support: If the issue persists after checking the configurations, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the CX_MSR_TRC123 error message in SAP.