How To Fix CX_MSR_TRC086 - Int. error: returns order item could not be found -> no returns overview

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 086

• Message text: Int. error: returns order item could not be found -> no returns overview

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC086 - Int. error: returns order item could not be found -> no returns overview ?

  The SAP error message CX_MSR_TRC086 indicates that there is an internal error related to a returns order item that could not be found, leading to the message "no returns overview." This error typically occurs in the context of managing returns in SAP, particularly when trying to access or process returns orders.
  Causes:
  
  Missing Returns Order: The returns order you are trying to access may not exist in the system or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to view or process the returns order.
  Incorrect Input: The input parameters (like order number or item number) may be incorrect or not formatted properly.
  System Configuration: There may be issues with the configuration of the returns process in the SAP system.
  
  Solutions:
  
  Verify Returns Order: Check if the returns order exists in the system. You can do this by using transaction codes like VA03 (Display Sales Order) or VL03N (Display Outbound Delivery) to see if the order is present.
  Check Input Parameters: Ensure that the input parameters you are using to access the returns order are correct and properly formatted.
  Review Authorizations: Make sure that the user has the necessary authorizations to access and process returns orders. This can be checked with the help of your SAP security team.
  Data Consistency Check: Run consistency checks on the database to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 to check table entries or using specific SAP reports.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes used and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Returns Order), VA02 (Change Returns Order), and VA03 (Display Returns Order).
  SAP Documentation: Review SAP documentation related to returns processing to ensure that all steps are being followed correctly.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error related to the returns order in SAP.