How To Fix CX120 - Error displaying or loading the start logo

SAP Error Message - Details

• Message type: E = Error

• Message class: CX - Nachrichten für Konfigurationsprozess

• Message number: 120

• Message text: Error displaying or loading the start logo

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX120 - Error displaying or loading the start logo ?

  The SAP error message CX120, which indicates "Error displaying or loading the start logo," typically occurs when there is an issue with the logo file that is supposed to be displayed on the SAP GUI or during the SAP system startup. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing Logo File: The logo file may not be present in the specified directory or may have been deleted.
  Incorrect File Path: The path to the logo file may be incorrectly configured in the SAP system settings.
  File Format Issues: The logo file may be in an unsupported format or corrupted.
  Authorization Issues: The user may not have the necessary permissions to access the logo file.
  SAP GUI Configuration: There may be issues with the SAP GUI configuration that prevent the logo from being displayed.
  
  Solutions:
  
  
  Check File Existence:
  
  Verify that the logo file exists in the specified directory. The default location is usually in the SAP system's directory structure.
  
  
  
  Verify File Path:
  
  Check the configuration settings in the SAP system to ensure that the path to the logo file is correct. This can typically be done in transaction SE78 (SAP ArchiveLink) or SPRO (SAP Reference IMG).
  
  
  
  File Format:
  
  Ensure that the logo file is in a supported format (e.g., BMP, JPG, PNG). If the file is corrupted, replace it with a valid logo file.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the logo file. This may involve checking user roles and permissions.
  
  
  
  SAP GUI Settings:
  
  If the issue persists, check the SAP GUI settings. Sometimes, resetting the GUI settings or reinstalling the SAP GUI can resolve display issues.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages that may provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on configuring logos and branding in the SAP system.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CX120 error related to displaying or loading the start logo in SAP.