How To Fix CVP_QM002 - Function not permitted because customer &1 is blocked.

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_QM - QM Message Class for DPP relevant

• Message number: 002

• Message text: Function not permitted because customer &1 is blocked.

What causes this issue?

Customer is blocked because of end of purpose (EoP).

System Response

To protect personal data, the system does not display any data for this
customer.
You cannot create or change any objects containing this customer. If you
want to create new objects using this object as a reference, any items
with this customer will not be copied from the reference object.

How to fix this error?

If you want to display an object containing this customer, you need
special authorization.
If you are certain that you want to create or change an object for this
business partner, use the Unblock Request app to request that the
business partner be unblocked.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_QM002 - Function not permitted because customer &1 is blocked. ?

  The SAP error message CVP_QM002 indicates that a function cannot be performed because the customer specified (denoted by &1) is blocked. This typically occurs in the context of Quality Management (QM) or other related modules where customer data is involved.
  Cause:
  The error is triggered when:
  
  The customer master record is marked as blocked in the system. This could be due to various reasons, such as:
  
  The customer has outstanding payments.
  The customer has been flagged for quality issues.
  The customer is under review or has been deactivated for business reasons.
  
  
  The specific transaction or function you are trying to execute requires the customer to be active and not blocked.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for general data or VD03 for sales area data).
  Enter the customer number and check the status. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary authorization, you can unblock the customer by using transaction code XD02 (for general data) or VD02 (for sales area data).
  Navigate to the relevant section and remove the block indicator.
  
  
  
  Consult with Relevant Departments:
  
  If you do not have the authorization to unblock the customer, consult with your finance or sales department to understand why the customer is blocked and whether it is appropriate to unblock them.
  
  
  
  Review Business Processes:
  
  Ensure that there are no underlying business processes that require the customer to remain blocked. This may involve checking for outstanding invoices, quality issues, or compliance matters.
  
  
  
  Check for Related Configuration:
  
  In some cases, the blocking may be due to specific configuration settings in the system. Consult with your SAP Basis or configuration team to ensure that the settings align with your business requirements.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  XD02 - Change Customer (General Data)
  VD02 - Change Customer (Sales Area Data)
  
  
  
  Authorization:
  
  Ensure that you have the necessary authorizations to view and change customer master data.
  
  
  
  Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for managing customer master data and understanding the implications of blocking/unblocking customers.
  
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.