How To Fix CVIV_VAL028 - Purchasing org &1: No customer exists - cannot mark as returns supplier

CVIV_VAL028 - Overview

• Message type: E = Error

• Message class: CVIV_VAL - Supplier (vendor) validations

• Message number: 028

• Message text: Purchasing org &1: No customer exists - cannot mark as returns supplier

What causes this issue?

The checkmark Returns Supplier (LFM1-KZRET) is set in purchasing org
&V1& (in transaction BP: on tab Purchasing Data in section Additional
Purchasing Data - not to be confused with the tab with the same name).
However, supplier &V2& is not directly linked to any customer (via
LFA1-KUNNR).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remove the flag. In transaction BP you can then set the flag again and
will get a prompt to specify the ID of the customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CVIV_VAL028 - Details

• The SAP error message CVIV_VAL028 indicates that there is an issue related to the purchasing organization in the context of returns to a supplier. Specifically, it states that there is no customer associated with the purchasing organization, which prevents the system from marking the item as a return to the supplier.
  
  Cause:
  
  
  Missing Customer Master Data: The primary cause of this error is that the customer master data for the specified purchasing organization does not exist in the system. This could happen if the customer has not been created or if the customer data is incomplete.
  
  
  Incorrect Configuration: There may be a configuration issue in the system where the purchasing organization is not properly linked to the customer master data.
  
  
  Data Inconsistency: There could be inconsistencies in the data, such as incorrect entries or missing information in the relevant tables.
  
  
  
  Solution:
  
  
  Create or Update Customer Master Data:
  
  Navigate to the customer master data transaction (e.g., XD01 for