How To Fix CVIV_VAL028 - Purchasing org &1: No customer exists - cannot mark as returns supplier

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIV_VAL - Supplier (vendor) validations

• Message number: 028

• Message text: Purchasing org &1: No customer exists - cannot mark as returns supplier

What causes this issue?

The checkmark Returns Supplier (LFM1-KZRET) is set in purchasing org
&V1& (in transaction BP: on tab Purchasing Data in section Additional
Purchasing Data - not to be confused with the tab with the same name).
However, supplier &V2& is not directly linked to any customer (via
LFA1-KUNNR).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remove the flag. In transaction BP you can then set the flag again and
will get a prompt to specify the ID of the customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVIV_VAL028 - Purchasing org &1: No customer exists - cannot mark as returns supplier ?

  The SAP error message CVIV_VAL028 indicates that there is an issue related to the purchasing organization in the context of returns to a supplier. Specifically, it states that there is no customer associated with the purchasing organization, which prevents the system from marking the item as a return to the supplier.
  Cause:
  
  
  Missing Customer Master Data: The primary cause of this error is that the customer master data for the specified purchasing organization does not exist in the system. This could happen if the customer has not been created or if the customer data is incomplete.
  
  
  Incorrect Configuration: There may be a configuration issue in the system where the purchasing organization is not properly linked to the customer master data.
  
  
  Data Inconsistency: There could be inconsistencies in the data, such as incorrect entries or missing information in the relevant tables.
  
  
  Solution:
  
  
  Create or Update Customer Master Data:
  
  Navigate to the customer master data transaction (e.g., XD01 for creating a customer or XD02 for changing a customer).
  Ensure that the customer is created for the relevant purchasing organization. Make sure to fill in all required fields.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP system to ensure that the purchasing organization is correctly linked to the customer master data.
  You can check the configuration in the following path: SPRO -> Logistics Execution -> Shipping -> Basic Shipping Functions -> Customer Master Data -> Define Customer Account Groups.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data.
  Use transaction codes like SE16 or SE11 to check the relevant tables (e.g., KNA1 for general customer data) for the existence of the customer.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any additional insights or specific steps that may be required based on your system version.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03 (for customer master data), and ME21N (for creating purchase orders).
  SAP Notes: Search for SAP Notes related to CVIV_VAL028 for any patches or updates that may address this issue.
  User Roles: Ensure that the user has the necessary authorizations to create or modify customer master data.
  
  By following these steps, you should be able to resolve the CVIV_VAL028 error and successfully mark items as returns to the supplier.