How To Fix CVI_TOOLS_SUPPORT117 - Cannot display pop-up

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_TOOLS_SUPPORT - Tools for Supportability of the Customer/Vendor--Integration

• Message number: 117

• Message text: Cannot display pop-up

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_TOOLS_SUPPORT117 - Cannot display pop-up ?

  The SAP error message CVI_TOOLS_SUPPORT117 ("Cannot display pop-up") typically occurs in the context of the Customer-Vendor Integration (CVI) tools within SAP. This error can arise due to various reasons, including issues with the configuration, authorization, or the system's ability to display pop-ups.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to display pop-ups or access certain functionalities.
  Browser Compatibility: If you are using a web-based interface, the browser settings may prevent pop-ups from being displayed.
  SAP GUI Settings: The SAP GUI settings may be configured in a way that prevents pop-ups from appearing.
  System Configuration: There may be issues with the configuration of the CVI tools or related components in the SAP system.
  Technical Issues: There could be underlying technical issues, such as missing components or incorrect settings in the SAP system.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggers the pop-up. You may need to consult with your SAP security team.
  Browser Settings: If using a web interface, check the browser settings to ensure that pop-ups are allowed. You may need to add the SAP site to the list of allowed sites.
  SAP GUI Configuration: If using SAP GUI, check the settings to ensure that pop-ups are enabled. You can do this by navigating to the options/settings in the SAP GUI.
  Review CVI Configuration: Check the configuration settings for the CVI tools to ensure they are set up correctly. This may involve reviewing transaction codes like CVI_CUST or CVI_VENDOR.
  System Logs: Check the system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches/updates.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CVI_CUST, CVI_VENDOR, and BP (Business Partner) for managing customer and vendor data.
  SAP Documentation: Review the official SAP documentation for Customer-Vendor Integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CVI_TOOLS_SUPPORT117 error message.