How To Fix CVI_FS_CHECK_CUST_EN009 - Although PPO has been deactivated there are active business processes

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_FS_CHECK_CUST_EN - CVI_FS_CHECK_CUST_EN

• Message number: 009

• Message text: Although PPO has been deactivated there are active business processes

What causes this issue?

At least one business process has been marked as "active" in the view
"Activate Creation of Postprocessing Orders" (/SAPPO/VA_BPROC). This is
a prerequisite for connecting CVI to Postprocessing Office (PPO).
However, the Postprocessing Office has not been activated in the view
"Activate PPO Requests for Platform Objects in the Dialog" (MD
SV_CTRL_OBJPPO).

System Response

At present, Customer Vendor Integration is not connected to
Postprocessing Office.

How to fix this error?

If you want to connect Customer Vendor Integration to Postprocessing
Office, you have to activate the connection in the Customizing activity
<DS:SIMG.MDSV_CTRL_OBJPPO>Activate PPO Requests for Platform Objects in
the Dialog</>.
If not, you can deactivate the activated business processes in the
Customizing activity <DS:SIMG./SAPPO/VA_BPROC>Activate Creation of
Postprocessing Orders</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_FS_CHECK_CUST_EN009 - Although PPO has been deactivated there are active business processes ?

  The SAP error message CVI_FS_CHECK_CUST_EN009 typically indicates that there are active business processes in the system that are preventing the deactivation of the Productive Process Organization (PPO). This error is related to the Customer-Vendor Integration (CVI) functionality in SAP, which is used to synchronize customer and vendor data.
  Cause:
  The error occurs when you attempt to deactivate the PPO, but there are still active business processes linked to it. This could include:
  
  Open Sales Orders: There may be open sales orders that are still referencing the PPO.
  Open Purchase Orders: Similar to sales orders, there could be open purchase orders that are linked to the PPO.
  Active Deliveries: Deliveries that are still in process may also be tied to the PPO.
  Other Business Transactions: Any other active transactions that are associated with the PPO can also trigger this error.
  
  Solution:
  To resolve the error, you need to identify and deactivate or complete the active business processes that are linked to the PPO. Here are the steps you can take:
  
  
  Check Open Sales Orders:
  
  Use transaction code VA05 to list open sales orders.
  Review and either complete or cancel any orders that are linked to the PPO.
  
  
  
  Check Open Purchase Orders:
  
  Use transaction code ME2N to list open purchase orders.
  Again, review and either complete or cancel any orders that are linked to the PPO.
  
  
  
  Check Active Deliveries:
  
  Use transaction code VL10B to check for active deliveries.
  Complete or cancel any deliveries that are associated with the PPO.
  
  
  
  Review Other Transactions:
  
  Check for any other business processes that may be active, such as service orders, contracts, etc.
  
  
  
  Use Transaction Code CVI:
  
  You can also use transaction code CVI_CUST to check for any inconsistencies or issues related to customer/vendor integration.
  
  
  
  Consult with Business Users:
  
  If you are unsure about the status of certain transactions, consult with relevant business users to understand the implications of deactivating the PPO.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA05 (Sales Order List), ME2N (Purchase Order List), and VL10B (Delivery List).
  Documentation: Review SAP documentation on Customer-Vendor Integration and Productive Process Organization for more detailed information.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  
  By following these steps, you should be able to identify the active business processes that are causing the error and take appropriate action to resolve it.