How To Fix CVI_EI035 - Sales data keys &1 &2 &3 are not available for the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_EI - Messages for Complex Interface

• Message number: 035

• Message text: Sales data keys &1 &2 &3 are not available for the customer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_EI035 - Sales data keys &1 &2 &3 are not available for the customer ?

  The SAP error message CVI_EI035 indicates that sales data keys for a specific customer are not available. This error typically arises in the context of the Customer-Vendor Integration (CVI) process, which is used to synchronize customer and vendor data between the SAP Customer Relationship Management (CRM) and SAP ERP systems.
  Cause:
  
  Missing Sales Data: The sales data keys (like sales area, distribution channel, etc.) for the specified customer do not exist in the system.
  Data Synchronization Issues: There may be issues with the synchronization process between the CRM and ERP systems, leading to missing or incomplete data.
  Incorrect Configuration: The configuration settings for the customer master data may not be set up correctly, leading to the absence of required sales data.
  Data Migration Issues: If data was migrated from another system, there may have been errors during the migration process that resulted in missing sales data.
  
  Solution:
  
  
  Check Customer Master Data: Verify that the customer master data is complete and that the necessary sales area and sales data are maintained. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  
  
  Maintain Sales Data: If the sales data is missing, you can maintain it using transaction codes XD01 (Create Customer) or VD01 (Create Customer - Sales Area) to add the required sales area and data.
  
  
  Run Synchronization Jobs: If you suspect that the issue is due to synchronization problems, check the status of the CVI synchronization jobs. You can run the relevant jobs to ensure that the data is synchronized correctly.
  
  
  Check Configuration: Review the configuration settings in the SAP system related to customer and vendor integration. Ensure that all necessary settings are correctly configured.
  
  
  Review Logs: Check the application logs for any additional error messages or warnings that might provide more context about the issue. You can use transaction code SLG1 to view the logs.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CVI and the specific error message for additional troubleshooting steps or patches that may be required.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, VD01, VD02, VD03, and SLG1.
  SAP Notes: Search for SAP Notes related to CVI and the specific error message for any known issues or fixes.
  CVI Configuration: Understand the configuration settings for Customer-Vendor Integration in your SAP system, which can be found in the SAP Customizing Implementation Guide (IMG).
  
  By following these steps, you should be able to identify the cause of the CVI_EI035 error and implement the necessary solutions to resolve it.