CVI_EI002 - Partner does not have a customer role, you cannot create a customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_EI - Messages for Complex Interface

• Message number: 002

• Message text: Partner does not have a customer role, you cannot create a customer

What causes this issue?

You can set the indicator 'CREATE_CUSTOMER' only if the business partner
has a valid optional customer role.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Set the indicator only for valid optional customer roles.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_EI002 - Partner does not have a customer role, you cannot create a customer ?

  The SAP error message CVI_EI002 indicates that the partner you are trying to create or modify does not have the necessary customer role assigned to it. This error typically occurs in the context of the Customer-Vendor Integration (CVI) process, where business partners need to have specific roles to be recognized as customers or vendors in the system.
  Cause:
  
  Missing Customer Role: The partner (business partner) you are trying to create or modify does not have the "Customer" role assigned to it in the Business Partner (BP) master data.
  Incorrect Configuration: The configuration settings for the Business Partner might not be set up correctly, leading to the absence of the required roles.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from recognizing the partner as a customer.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Business Partner Roles:
  
  Go to the Business Partner transaction (BP) in SAP.
  Enter the Business Partner ID that you are trying to work with.
  Check the roles assigned to the Business Partner. Ensure that the "Customer" role (typically "FLCU00" for general customer role) is assigned.
  
  
  
  Assign Customer Role:
  
  If the customer role is missing, you can assign it by editing the Business Partner:
  
  Select the Business Partner and click on "Edit."
  Navigate to the "Roles" section.
  Add the "Customer" role and fill in the necessary details.
  Save the changes.
  
  
  
  
  
  Check Configuration:
  
  Ensure that the configuration for Customer-Vendor Integration is correctly set up in your SAP system. This includes checking the settings in transaction code BP and ensuring that the necessary customizing settings are in place.
  
  
  
  Data Consistency Check:
  
  Run any necessary data consistency checks to ensure that there are no other underlying issues with the Business Partner data.
  
  
  
  Consult Documentation:
  
  If you are unsure about the roles or the configuration, refer to the SAP documentation or consult with your SAP Basis or functional team for assistance.
  
  
  
  Related Information:
  
  Business Partner Roles: Understanding the different roles in the Business Partner concept is crucial. Roles define the functions that a Business Partner can perform (e.g., customer, vendor, contact person).
  CVI Configuration: Familiarize yourself with the Customer-Vendor Integration settings in your SAP system, as this can help prevent similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  By following these steps, you should be able to resolve the CVI_EI002 error and successfully create or modify the customer in your SAP system.