CVI_CUST_RESOLVE051 - Department assignment for contact person is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_CUST_RESOLVE - Message class for CVI_CUSTOMIZING_RESOLVE report

• Message number: 051

• Message text: Department assignment for contact person is inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_CUST_RESOLVE051 - Department assignment for contact person is inconsistent ?

  The SAP error message CVI_CUST_RESOLVE051 indicates that there is an inconsistency in the department assignment for a contact person in the Customer-Vendor Integration (CVI) process. This typically occurs when the system expects a specific department assignment for a contact person, but the data is either missing or does not match the expected values.
  Cause:
  
  Missing Department Assignment: The contact person may not have a department assigned in the relevant master data.
  Inconsistent Data: The department assigned to the contact person may not match the department defined in the related business partner or customer/vendor master data.
  Data Migration Issues: If data was migrated from another system, there may be inconsistencies in how departments were assigned or defined.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the business processes or data requirements.
  
  Solution:
  
  
  Check Master Data: 
  
  Go to the relevant master data (e.g., customer or vendor) and check the contact person's details.
  Ensure that the department field is filled out correctly and matches the expected values.
  
  
  
  Update Department Assignment:
  
  If the department is missing or incorrect, update the contact person's record to include the correct department assignment.
  You can do this through transaction codes like BP (Business Partner) or XD02/XK02 (for customers/vendors).
  
  
  
  Consistency Check:
  
  Run consistency checks in the system to identify any other potential issues with master data that may lead to similar errors.
  Use transaction code CVI_CHECK to perform checks related to Customer-Vendor Integration.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to business partners and contact persons to ensure they are set up correctly.
  Ensure that the department values are defined consistently across the system.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that all necessary fields were populated correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CVI and contact person management for additional guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  XD02 - Change Customer (Sales Area)
  XK02 - Change Vendor
  CVI_CHECK - Check CVI Consistency
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional solutions related to CVI errors.
  
  
  Support: If the issue persists after checking and updating the data, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to resolve the CVI_CUST_RESOLVE051 error and ensure that the department assignment for the contact person is consistent.