How To Fix CV_ATTACHMENTS090 - An error occurred while retrieving tokens and URL

SAP Error Message - Details

• Message type: E = Error

• Message class: CV_ATTACHMENTS - Message class for CV attachments

• Message number: 090

• Message text: An error occurred while retrieving tokens and URL

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CV_ATTACHMENTS090 - An error occurred while retrieving tokens and URL ?

  The SAP error message CV_ATTACHMENTS090 indicates that there was an issue while retrieving tokens and URLs related to attachments in the SAP system. This error can occur in various contexts, such as when trying to access or manage documents or attachments in SAP applications.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to access the attachments or the related services.
  Network Issues: There may be connectivity problems between the SAP system and the document storage system or the web service that handles attachments.
  Configuration Errors: Incorrect configuration settings in the SAP system or the document management system can lead to this error.
  Service Unavailability: The service responsible for handling attachments may be down or not properly configured.
  Token Expiration: If the system uses tokens for authentication, they may have expired or become invalid.
  
  Solutions:
  
  Check User Authorizations: Ensure that the user has the necessary permissions to access the attachments. This may involve checking roles and authorizations in the SAP system.
  Network Connectivity: Verify that there are no network issues preventing access to the document storage or web services. This may involve checking firewalls, proxies, or VPN connections.
  Review Configuration Settings: Check the configuration settings for the document management system and ensure they are correctly set up. This may involve reviewing settings in transaction codes like OAC0 (for ArchiveLink) or OAC2.
  Service Status: Confirm that the relevant services are running and accessible. This may involve checking the status of the SAP Gateway or other related services.
  Token Management: If tokens are used, ensure that they are being generated and managed correctly. If they are expired, you may need to refresh or regenerate them.
  Consult Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the specific module or application you are working with to understand how attachments are managed.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.