How To Fix CUS_O2C_OVERDUEITEM002 - &2: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CUS_O2C_OVERDUEITEM -

• Message number: 002

• Message text: &2: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CUS_O2C_OVERDUEITEM002 - &2: &1 ?

  The SAP error message CUS_O2C_OVERDUEITEM002 typically relates to issues in the Order to Cash (O2C) process, specifically concerning overdue items in customer accounts. This error can occur when there are overdue invoices or open items that need to be addressed before proceeding with certain transactions, such as creating a new sales order or processing a delivery.
  Cause:
  
  Overdue Items: The primary cause of this error is that there are overdue items in the customer's account. This could be due to unpaid invoices or outstanding payments that have exceeded their due dates.
  Credit Management: The customer's credit limit may have been exceeded due to overdue payments, leading to restrictions on further transactions.
  Configuration Issues: There may be specific configurations in the SAP system that enforce checks on overdue items before allowing further processing.
  
  Solution:
  
  Review Customer Account: Check the customer account for any overdue invoices or open items. You can do this using transaction codes like FD10N (Display Customer Balance) or FBL5N (Customer Line Item Display).
  Clear Overdue Items: If there are overdue items, ensure that they are cleared. This may involve:
  
  Receiving payment from the customer.
  Adjusting invoices if there are discrepancies.
  Writing off small amounts if applicable and allowed by company policy.
  
  
  Credit Limit Review: If the issue is related to credit management, review the customer's credit limit and payment history. You may need to adjust the credit limit or release the block if the customer has a good payment history.
  Configuration Check: If the error persists, check the configuration settings in the SAP system related to credit management and overdue item checks. This may require assistance from an SAP consultant or system administrator.
  Communication with Customer: If necessary, communicate with the customer regarding their overdue payments and establish a plan for resolution.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD10N, FBL5N, VKM1 (for credit management), and VA01 (to create sales orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on Order to Cash processes and credit management for best practices and troubleshooting steps.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a professional with expertise in SAP financial modules.