How To Fix CU865 - Check your settings for the sales order

SAP Error Message - Details

• Message type: E = Error

• Message class: CU - Variants / configuration messages

• Message number: 865

• Message text: Check your settings for the sales order

What causes this issue?

You have selected <LS>Sales order</>. You need to maintain further
configuration parameters for this setting.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CU865 - Check your settings for the sales order ?

  The SAP error message CU865, which states "Check your settings for the sales order," typically indicates that there is an issue with the configuration or settings related to sales orders in the SAP system. This error can arise from various reasons, including missing or incorrect settings in the sales order configuration, issues with the material master data, or problems with the sales area settings.
  Causes of Error CU865
  
  Missing Configuration: The sales order type may not be properly configured in the system.
  Sales Area Issues: The sales area (Sales Organization, Distribution Channel, Division) may not be correctly defined or may not exist for the sales order type.
  Material Master Data: The material being ordered may not be set up correctly in the material master, such as missing sales views or incorrect sales organization data.
  Customer Master Data: The customer master data may be incomplete or incorrect, particularly in relation to the sales area.
  Document Type Settings: The document type for the sales order may not be correctly linked to the sales area or may have restrictions that prevent the order from being processed.
  
  Solutions to Error CU865
  
  
  Check Sales Order Configuration:
  
  Go to the configuration settings for sales order types in the SAP system (Transaction code: SPRO).
  Ensure that the sales order type is correctly defined and linked to the appropriate sales area.
  
  
  
  Verify Sales Area Settings:
  
  Check if the sales area is correctly defined in the system.
  Ensure that the sales organization, distribution channel, and division are correctly set up.
  
  
  
  Review Material Master Data:
  
  Use transaction code MM03 to check the material master data.
  Ensure that the sales views are maintained and that the material is available for the relevant sales organization.
  
  
  
  Examine Customer Master Data:
  
  Use transaction code XD03 to review the customer master data.
  Ensure that the customer is assigned to the correct sales area and that all necessary data is filled out.
  
  
  
  Check Document Type Settings:
  
  Review the document type settings for the sales order in the configuration.
  Ensure that there are no restrictions or missing links that would prevent the order from being processed.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SPRO: Customizing settings
  MM03: Display Material
  XD03: Display Customer
  VA01: Create Sales Order
  VA02: Change Sales Order
  VA03: Display Sales Order
  
  
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on sales order processing and configuration.
  
  
  Support: If the issue persists after checking the above settings, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the CU865 error message in your SAP system.