How To Fix CU390 - Exported files for knowledge base & were not deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CU - Variants / configuration messages

• Message number: 390

• Message text: Exported files for knowledge base & were not deleted

What causes this issue?

Exported files are saved to a temporary directory and saved to the PC
database from there. Then they are deleted for security and other
reasons.
This is a warning that the files have not been deleted. If you are
concerned about security, delete the files manually from directory
...\SAP\SCE\DB\TEMP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CU390 - Exported files for knowledge base & were not deleted ?

  The SAP error message CU390 indicates that exported files for the knowledge base were not deleted. This can occur in the context of SAP Knowledge Management (KM) or when dealing with content management in SAP systems. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  File System Permissions: The user or the process attempting to delete the files may not have the necessary permissions to perform delete operations on the file system.
  File Locking: The files may be locked by another process or user, preventing deletion.
  Configuration Issues: There may be misconfigurations in the SAP system settings related to file handling or knowledge base management.
  System Errors: Temporary system errors or issues with the underlying database or file system can also lead to this error.
  Incomplete Export Process: If the export process did not complete successfully, it may leave behind files that are not deleted.
  
  Solutions:
  
  Check Permissions: Ensure that the user or service account running the SAP processes has the necessary permissions to delete files in the relevant directories.
  Release Locks: Investigate if the files are locked by other processes. You may need to terminate those processes or wait until they release the locks.
  Review Configuration: Check the configuration settings in SAP related to the knowledge base and file management. Ensure that they are set up correctly.
  Manual Deletion: If the files are not being deleted automatically, you can manually delete them from the file system, but ensure that this does not affect any ongoing processes.
  Check Logs: Review the SAP application logs and system logs for any additional error messages or warnings that could provide more context about the failure.
  Restart Services: Sometimes, restarting the relevant SAP services or the entire system can resolve temporary issues.
  Consult SAP Notes: Look for any relevant SAP Notes or Knowledge Base Articles that address this specific error message. SAP frequently updates its documentation and may have specific patches or recommendations.
  
  Related Information:
  
  SAP Knowledge Management: Understanding how SAP KM works can help in troubleshooting issues related to file exports and deletions.
  File System Management: Familiarity with the underlying file system and its management can be beneficial, especially in terms of permissions and file locks.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify the cause of the CU390 error and implement a suitable solution.