How To Fix CU372 - Knowledge base &1, version &2 is being processed by &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CU - Variants / configuration messages

• Message number: 372

• Message text: Knowledge base &1, version &2 is being processed by &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CU372 - Knowledge base &1, version &2 is being processed by &3 ?

  The SAP error message CU372 indicates that a specific knowledge base (KB) is currently being processed by another user or session. This can occur in various scenarios, particularly when multiple users are trying to access or modify the same knowledge base simultaneously.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user is currently editing or processing the specified knowledge base.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When one user is working on a knowledge base, it is locked for others until the first user completes their task.
  Long-Running Processes: If a process is taking a long time to complete, it may hold the lock for an extended period, causing other users to encounter this error.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work. After some time, you can try accessing the knowledge base again.
  Check Active Sessions: If you have access to transaction codes like SM12 (for lock entries) or SM21 (for system logs), you can check if there are any active sessions that are holding the lock on the knowledge base.
  Contact the User: If you know who is working on the knowledge base, you can reach out to them to see if they can complete their task more quickly.
  System Administrator Intervention: If the lock persists and you cannot identify the user, a system administrator may need to intervene. They can release the lock if it is determined that the session is no longer active or is stuck.
  Review Background Jobs: If the knowledge base is being processed by a background job, you may need to check the status of that job in transaction SM37.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage lock entries), SM21 (to view system logs), and SM37 (to monitor background jobs).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Ensure that users are trained on how to properly access and edit knowledge bases to minimize concurrent access issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.