How To Fix CU372 - Knowledge base &1, version &2 is being processed by &3

CU372 - Overview

• Message type: E = Error

• Message class: CU - Variants / configuration messages

• Message number: 372

• Message text: Knowledge base &1, version &2 is being processed by &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CU372 - Knowledge base &1, version &2 is being processed by &3 ?

  The SAP error message CU372 indicates that a specific knowledge base (KB) is currently being processed by another user or session. This can occur in various scenarios, particularly when multiple users are trying to access or modify the same knowledge base simultaneously.
  
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user is currently editing or processing the specified knowledge base.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. When one user is working on a knowledge base, it is locked for others until the first user completes their task.
  Long-Running Processes: If a process is taking a long time to complete, it may hold the lock for an extended period, causing other users to encounter this error.
  
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work. After some time, you can try accessing the knowledge base again.
  Check Active Sessions: