How To Fix CU309 - Download not possible: knowledge base is not released

CU309 - Overview

• Message type: E = Error

• Message class: CU - Variants / configuration messages

• Message number: 309

• Message text: Download not possible: knowledge base is not released

What causes this issue?

The knowledge base is not released for download.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the status of the knowledge base object to "released".

Error message extract from SAP system. Copyright SAP SE.

CU309 - Details

• The SAP error message CU309, which states "Download not possible: knowledge base is not released," typically occurs when you are trying to download or access a knowledge base that has not been officially released or is not available for your current system configuration. This can happen in various contexts, such as when working with SAP Notes, Knowledge Base Articles, or other support documentation.
  
  Cause:
  
  Knowledge Base Not Released: The specific knowledge base or SAP Note you are trying to access has not been released for public use or is still in a draft state.
  System Configuration: Your SAP system may not be configured to access certain knowledge bases or notes due to version compatibility or licensing issues.
  Network Issues: There may be network connectivity issues preventing access to the SAP support portal or the specific knowledge base.
  Authorization Issues: You may not have the necessary authorizations to access the knowledge base or SAP Notes.
  
  
  Solution:
  
  Check Release