How To Fix CU309 - Download not possible: knowledge base is not released

SAP Error Message - Details

• Message type: E = Error

• Message class: CU - Variants / configuration messages

• Message number: 309

• Message text: Download not possible: knowledge base is not released

What causes this issue?

The knowledge base is not released for download.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the status of the knowledge base object to "released".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CU309 - Download not possible: knowledge base is not released ?

  The SAP error message CU309, which states "Download not possible: knowledge base is not released," typically occurs when you are trying to download or access a knowledge base that has not been officially released or is not available for your current system configuration. This can happen in various contexts, such as when working with SAP Notes, Knowledge Base Articles, or other support documentation.
  Cause:
  
  Knowledge Base Not Released: The specific knowledge base or SAP Note you are trying to access has not been released for public use or is still in a draft state.
  System Configuration: Your SAP system may not be configured to access certain knowledge bases or notes due to version compatibility or licensing issues.
  Network Issues: There may be network connectivity issues preventing access to the SAP support portal or the specific knowledge base.
  Authorization Issues: You may not have the necessary authorizations to access the knowledge base or SAP Notes.
  
  Solution:
  
  Check Release Status: Verify if the knowledge base or SAP Note is officially released. You can do this by checking the SAP Support Portal or the relevant SAP Note directly.
  Update System Configuration: Ensure that your SAP system is properly configured to access the knowledge base. This may involve checking your system's version and compatibility with the knowledge base.
  Network Connectivity: Ensure that your network connection is stable and that there are no firewall or proxy settings blocking access to the SAP support portal.
  Authorization Check: Confirm that you have the necessary authorizations to access the knowledge base. If not, contact your system administrator to request the required permissions.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. They can provide insights into the specific knowledge base and its availability.
  
  Related Information:
  
  SAP Support Portal: This is the primary resource for accessing SAP Notes and knowledge bases. You can search for specific notes or articles related to your issue.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  SAP Notes: Regularly check for updates or new releases of SAP Notes that may pertain to your issue.
  
  By following these steps, you should be able to resolve the CU309 error and access the necessary knowledge base or SAP Note.