How To Fix CTWF080 - &1 &2 user &3 rejected the proposal

SAP Error Message - Details

• Message type: E = Error

• Message class: CTWF - Workflow in Change & Transport System

• Message number: 080

• Message text: &1 &2 user &3 rejected the proposal

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTWF080 - &1 &2 user &3 rejected the proposal ?

  The SAP error message CTWF080 indicates that a user has rejected a proposal in the context of workflow management. This message typically arises in scenarios where a workflow is being processed, and a user is expected to approve or reject a task or proposal.
  Cause:
  
  User Action: The most straightforward cause is that the user (identified as &3 in the message) has actively rejected the proposal (identified as &1 &2).
  Workflow Configuration: There may be issues with how the workflow is configured, such as incorrect routing or conditions that lead to a rejection.
  Authorization Issues: The user may not have the necessary authorizations to approve the proposal, leading them to reject it instead.
  Business Logic: The business rules defined in the workflow may dictate that certain conditions must be met for approval, and if they are not, the user may reject the proposal.
  
  Solution:
  
  Review User Action: Check with the user who rejected the proposal to understand their reasons. They may have valid concerns or issues that need to be addressed.
  Check Workflow Configuration: Review the workflow settings to ensure that the proposal routing and conditions are correctly set up. Make adjustments as necessary.
  Authorization Check: Verify that the user has the appropriate authorizations to approve the proposal. If not, update their roles or permissions accordingly.
  Business Process Review: Assess the business logic and rules associated with the workflow. If the rejection is due to unmet conditions, consider whether those conditions are appropriate or need modification.
  Resubmit Proposal: If the rejection was due to a temporary issue or misunderstanding, consider resubmitting the proposal after addressing any concerns raised by the user.
  
  Related Information:
  
  Workflow Monitoring: Use transaction codes like SWI1 or SWI2 to monitor workflow instances and see the history of actions taken on the proposal.
  User Communication: Ensure there is a clear communication channel for users to express their concerns or reasons for rejection.
  Documentation: Maintain documentation of the workflow processes and any changes made to help future users understand the workflow better.
  Training: Provide training for users involved in the workflow to ensure they understand their roles and the implications of their actions.
  
  By addressing the underlying causes and ensuring proper communication and configuration, you can mitigate the occurrence of this error in the future.