How To Fix CTE_FND_MAP_SERVICE004 - The SAP system couldn't be registered. Mapping Service can't be used.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CTE_FND_MAP_SERVICE -

  • Message number: 004

  • Message text: The SAP system couldn't be registered. Mapping Service can't be used.

  • Show details Hide details
  • What causes this issue?

    The entire system connection could have failed, meaning all API calls
    will fail.
    There could be an issue with the client credentials.

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    RESET N1
    On the <LS>Setting Up the Integration with SAP Concur</> screen, select
    the line with the relevant system and click <PF>System </>-> <LS>Check
    Connection</>.
    Fix all errors using the instructions on the <LS>Display Log</> screen.
    Run through the <LS>System Setup</> wizard again. Don't forget to save
    your entries by clicking <PF>Complete </>in the last step.
    If the system connection is working correctly, start he <LS>System Setup
    </> wizard, go to step <LS>Client Credentials</> and retype all entries
    to rule out typos.
    Should the problem remain, please contact your Concur administrator.

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CTE_FND_MAP_SERVICE004 - The SAP system couldn't be registered. Mapping Service can't be used. ?

    The SAP error message CTE_FND_MAP_SERVICE004 indicates that the SAP system could not be registered with the mapping service, which is essential for certain functionalities, such as address validation or geocoding. This error typically arises in the context of SAP's Cloud Integration or when using services that require mapping functionalities.

    Causes:

    1. Network Issues: The SAP system may not be able to reach the mapping service due to network connectivity problems.
    2. Configuration Errors: Incorrect configuration settings in the SAP system or in the mapping service settings can lead to registration failures.
    3. Service Availability: The mapping service itself may be down or experiencing issues.
    4. Authorization Issues: The user or system may not have the necessary permissions to register with the mapping service.
    5. Incorrect Credentials: If the mapping service requires authentication, incorrect credentials can prevent successful registration.

    Solutions:

    1. Check Network Connectivity: Ensure that the SAP system can access the mapping service endpoint. You can test this by pinging the service URL or using tools like curl to check connectivity.
    2. Review Configuration Settings: Verify the configuration settings in the SAP system related to the mapping service. Ensure that all required parameters are correctly set.
    3. Check Service Status: Confirm that the mapping service is operational. You can check the service status on the provider's status page or contact support if necessary.
    4. Review User Permissions: Ensure that the user or system account being used has the necessary permissions to access and register with the mapping service.
    5. Validate Credentials: If the mapping service requires authentication, double-check the credentials being used for registration.
    6. Consult Logs: Review the SAP application logs for any additional error messages or warnings that may provide more context about the failure.

    Related Information:

    • SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
    • Documentation: Refer to the official SAP documentation for the specific mapping service you are using to ensure that all prerequisites and configurations are met.
    • Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.

    By following these steps, you should be able to diagnose and resolve the issue related to the error message CTE_FND_MAP_SERVICE004.

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