How To Fix CTE_FND_GDPR020 - Data destruction/blocking failed. See long text for details.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND_GDPR -

• Message number: 020

• Message text: Data destruction/blocking failed. See long text for details.

What causes this issue?

The feedback loop contains at least one Concur document that has already
been acknowledged, but for which no confirmation has been sent yet.

System Response

The destruction run fails, meaning <ZH>no </>data is deleted.

How to fix this error?

Open the <LS>Concur Documents</> monitor.
To do so, on the <LS>Setting Up the Integration with SAP Concur</>
screen, click <PF>Financial Posting</> or <PF>Payroll </>and select
<LS>Concur Documents</>.
In the <LS>View Documents</> field, select <LS>Without Confirmation</>.
In the <LS>Document Type</> field, select <LS>All</>.
In the <LS>Changes Made</> field, select <LS>Show All</>.
Click <PF>Search</>.
Check the list and make sure that all documents for which an
acknowledgement has been sent have completed the feedback loop. You can
verify this by checking the <LS>Confirmation Sent </>column.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND_GDPR020 - Data destruction/blocking failed. See long text for details. ?

  The SAP error message CTE_FND_GDPR020, which indicates that "Data destruction/blocking failed," is related to the General Data Protection Regulation (GDPR) compliance features in SAP systems. This error typically arises when there is an attempt to delete or block personal data, but the operation fails for some reason.
  Causes:
  
  Data Integrity Issues: The data you are trying to delete or block may be linked to other records, leading to integrity constraints that prevent the operation.
  Authorization Issues: The user executing the data destruction/blocking may not have the necessary authorizations to perform the action.
  Technical Errors: There may be underlying technical issues, such as database locks, system errors, or configuration problems.
  Incomplete Configuration: The GDPR-related configuration in the SAP system may not be fully set up, leading to failures in data handling processes.
  Custom Code: If there are custom developments or enhancements in the system, they may interfere with the standard data destruction/blocking processes.
  
  Solutions:
  
  Check Long Text: Review the long text associated with the error message for specific details about why the operation failed. This can provide insights into the exact issue.
  Review Data Relationships: Investigate the data relationships to ensure that there are no dependencies preventing the deletion/blocking of the data.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform data destruction/blocking. This may involve checking roles and permissions in the SAP system.
  System Logs: Check system logs (such as ST22 for dumps or SM21 for system logs) for any additional error messages or warnings that could provide more context.
  Configuration Review: Verify that the GDPR configuration is complete and correctly set up in the system. This may involve checking transaction codes related to GDPR settings.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex technical issues.
  
  Related Information:
  
  GDPR Compliance: Understanding GDPR and its implications for data handling in SAP systems is crucial. Familiarize yourself with the relevant regulations and how they apply to your organization.
  SAP Documentation: Refer to SAP's official documentation on GDPR compliance and data management for best practices and guidelines.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and others related to data management and GDPR compliance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.