How To Fix CTE_FIN_POSTING044 - Document ID &1 exists twice in Concur queue. Contact Concur support.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FIN_POSTING - ERP - Concur Integration: FIN Postings

• Message number: 044

• Message text: Document ID &1 exists twice in Concur queue. Contact Concur support.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FIN_POSTING044 - Document ID &1 exists twice in Concur queue. Contact Concur support. ?

  The SAP error message CTE_FIN_POSTING044 indicates that there is a duplicate document ID in the Concur queue. This typically occurs when the same document has been submitted or processed multiple times, leading to a conflict in the system.
  Cause:
  
  Duplicate Submission: The same expense report or invoice may have been submitted more than once to Concur.
  System Sync Issues: There may be synchronization issues between SAP and Concur, causing the same document to be recognized multiple times.
  Data Entry Errors: Manual entry errors or incorrect configurations can lead to duplicate document IDs being generated.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Log into the Concur system and search for the document ID mentioned in the error message. Verify if it exists more than once.
  If duplicates are found, determine which document is valid and which one should be deleted or corrected.
  
  
  
  Contact Concur Support: 
  
  If you cannot resolve the issue on your own, reach out to Concur support for assistance. Provide them with the document ID and any relevant details about the error.
  
  
  
  Review Submission Process: 
  
  Ensure that the process for submitting documents to Concur is clear and that users are trained to avoid duplicate submissions.
  Implement checks in the submission process to prevent duplicates from being created.
  
  
  
  System Configuration: 
  
  Review the integration settings between SAP and Concur to ensure that they are correctly configured to prevent duplicate entries.
  Check for any recent changes in the system that might have affected the document submission process.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP and Concur documentation for guidelines on handling document submissions and error messages.
  User Training: Conduct training sessions for users on how to properly submit documents to avoid duplicates.
  Audit Logs: Review audit logs in both SAP and Concur to track the submission history of the document ID in question.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.