How To Fix CSM_DATA_SUP071 - Update is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM_DATA_SUP - Message Class for CCMS CSM Data Supplier

• Message number: 071

• Message text: Update is inactive

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CSM_DATA_SUP071 - Update is inactive ?

  The SAP error message CSM_DATA_SUP071: Update is inactive typically occurs in the context of the SAP Customer Service Management (CSM) module. This error indicates that an update process related to data synchronization or data processing is currently inactive, which can prevent certain operations from being completed successfully.
  Causes:
  
  Inactive Update Process: The most common cause is that the update process or function that is supposed to handle the data is not active. This could be due to configuration settings or system issues.
  System Configuration: There may be issues with the configuration of the CSM module or related components that are preventing the update from being executed.
  Transport Issues: If there have been recent transports or changes in the system, it may lead to inconsistencies that cause updates to be inactive.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to execute the update, leading to this error.
  
  Solutions:
  
  Check Update Status: Verify the status of the update process in the system. You can do this by checking transaction codes like SM13 (Update Records) to see if there are any stuck or failed updates.
  Activate Update: If the update is indeed inactive, you may need to activate it. This can often be done through configuration settings in the CSM module or by using transaction codes like SPRO to navigate to the relevant settings.
  Review Configuration: Go through the configuration settings for the CSM module to ensure everything is set up correctly. Look for any inconsistencies or missing configurations that could lead to the update being inactive.
  Check Authorizations: Ensure that the user executing the operation has the necessary authorizations. You can check this in transaction SU53 to see if there are any authorization issues.
  Consult Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about why the update is inactive.
  Contact SAP Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance, especially if it involves deeper system issues or bugs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM13, SPRO, SLG1, and SU53 for troubleshooting.
  Documentation: Refer to SAP documentation for the CSM module for specific configuration and operational guidelines.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CSM_DATA_SUP071 error message.