How To Fix CSM_DATA_SUP057 - &1, unknown job status

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM_DATA_SUP - Message Class for CCMS CSM Data Supplier

• Message number: 057

• Message text: &1, unknown job status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CSM_DATA_SUP057 - &1, unknown job status ?

  The SAP error message CSM_DATA_SUP057 with the description "unknown job status" typically occurs in the context of data processing jobs, particularly in the SAP Customer Service Management (CSM) module. This error indicates that the system is unable to determine the status of a job that was expected to be processed.
  Causes:
  
  Job Not Found: The job ID referenced in the error message may not exist in the system, possibly due to deletion or incorrect job ID being referenced.
  Job Status Not Updated: The job status may not have been updated correctly in the system, leading to an inconsistency.
  System Issues: There may be underlying issues with the job scheduling system or database inconsistencies.
  Authorization Issues: The user may not have the necessary authorizations to view the job status.
  Network or Communication Issues: If the job is dependent on external systems or services, any communication failure could lead to this error.
  
  Solutions:
  
  Check Job Status: Use transaction codes like SM37 to check the status of the job. Look for the job ID and verify if it exists and what its current status is.
  Re-run the Job: If the job is not found or has failed, consider re-running the job to see if it processes correctly this time.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Authorization Check: Ensure that the user has the necessary authorizations to view job statuses and execute jobs.
  System Health Check: Perform a system health check to ensure that all components are functioning correctly. This may include checking for any background job processing issues or database inconsistencies.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SLG1 (Application Log), and SM21 (System Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the CSM module to understand the context in which this error may occur.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CSM_DATA_SUP057 error message.