How To Fix CSL_TOKENMGMT025 - CSL: Dequeue A11 cannot be executed because of existing references

SAP Error Message - Details

• Message type: E = Error

• Message class: CSL_TOKENMGMT - CSL: Message Class for Token Management Messages

• Message number: 025

• Message text: CSL: Dequeue A11 cannot be executed because of existing references

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CSL_TOKENMGMT025 - CSL: Dequeue A11 cannot be executed because of existing references ?

  The SAP error message CSL_TOKENMGMT025 indicates that a dequeue operation cannot be executed because there are existing references to the object you are trying to dequeue. This typically occurs in the context of the SAP Credit Management module, where certain objects (like credit tokens) are being managed.
  Cause:
  The error arises when there are still active references or dependencies associated with the object you are trying to dequeue. This could be due to:
  
  Open Transactions: There are ongoing transactions that are still referencing the object.
  Locked Objects: The object may be locked by another process or user.
  Incomplete Processes: Related processes that should have been completed may still be pending.
  Data Integrity Constraints: The system is enforcing data integrity rules that prevent the dequeue operation until all references are cleared.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Active References: Identify any active transactions or processes that are referencing the object. You can use transaction codes like SM12 to check for locks or SM21 for system logs.
  
  
  Complete Pending Processes: Ensure that all related processes are completed. This may involve completing or canceling transactions that are still open.
  
  
  Release Locks: If the object is locked, you may need to release the lock. This can be done through transaction SM12 where you can find and delete the lock entries if they are no longer needed.
  
  
  Consult Logs: Review application logs or system logs for any additional information that might indicate why the references are still present.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SLG1 (for application logs).
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  Documentation: Review SAP documentation on Credit Management and token management for a better understanding of how these components interact.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.