How To Fix CRMT_TM_SCRIPT020 - The same answer already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 020

• Message text: The same answer already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT020 - The same answer already exists ?

  The SAP error message CRMT_TM_SCRIPT020, which states "The same answer already exists," typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to create or save a response or answer that is identical to an existing one in the system. This is a validation mechanism to prevent duplicate entries, which can lead to confusion and inefficiency.
  Cause:
  
  Duplicate Entry: The primary cause of this error is that the system has detected that the answer or response you are trying to create is already present in the database.
  Data Integrity: SAP enforces data integrity by preventing users from saving duplicate information, which can clutter the system and make it harder to manage responses.
  
  Solution:
  
  Check Existing Answers: Before creating a new answer, check the existing answers in the system to see if the one you are trying to create already exists. You can do this by searching for similar entries in the relevant module.
  Modify the Response: If you find that the answer already exists, consider modifying your response slightly to make it unique. This could involve rephrasing or adding additional context.
  Use Existing Answer: If the existing answer is appropriate, you can use it instead of creating a new one. This helps maintain consistency in responses.
  Consult Documentation: If you are unsure about the existing answers or how to modify your response, consult the SAP documentation or reach out to your SAP administrator for guidance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or updates regarding this error message.
  User Training: Ensure that users are trained on how to search for existing answers before creating new ones to minimize the occurrence of this error.
  System Configuration: In some cases, the system configuration may allow for more flexibility in handling duplicates. Consult with your SAP Basis or configuration team if you believe adjustments are necessary.
  
  By following these steps, you should be able to resolve the CRMT_TM_SCRIPT020 error and improve your workflow in SAP CRM.