How To Fix CRMS4_SRV_CTR063 - BDR creation failed as service contract &1 is being processed by &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_CTR - Messages for Service Contract

• Message number: 063

• Message text: BDR creation failed as service contract &1 is being processed by &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_CTR063 - BDR creation failed as service contract &1 is being processed by &2. ?

  The SAP error message CRMS4_SRV_CTR063 indicates that a Business Document Request (BDR) creation has failed because the service contract specified (denoted by &1) is currently being processed by another user or transaction (denoted by &2). This typically occurs in scenarios where multiple users or processes are trying to access or modify the same service contract simultaneously.
  Cause:
  
  Concurrent Access: The primary cause of this error is that the service contract is locked by another user or process. SAP locks records to prevent data inconsistencies when multiple users attempt to modify the same data at the same time.
  Long-running Transactions: If a transaction is taking a long time to complete, it may hold the lock on the service contract longer than expected.
  System Performance Issues: Performance issues in the SAP system can lead to delays in processing, causing locks to persist longer than necessary.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user or process to complete its transaction. After a short period, try to create the BDR again.
  Identify the Lock: Use transaction SM12 to check for locks on the service contract. You can identify which user or process is holding the lock and take appropriate action.
  Communicate with Users: If you identify the user or process holding the lock, communicate with them to understand if they can release the lock or if they are still actively working on the service contract.
  Check for Long-running Processes: If there are long-running transactions, investigate and optimize them to reduce the time locks are held.
  System Performance: If system performance is an issue, consider discussing it with your SAP Basis team to ensure that the system is running optimally.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might indicate underlying issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues related to service contracts and BDR creation.
  Documentation: Review SAP documentation related to service contracts and BDR processes for best practices and troubleshooting steps.
  
  By following these steps, you should be able to resolve the error and successfully create the BDR once the service contract is no longer locked.