How To Fix CRMS4_SRV_API187 - Single request &1: Reference service order &2 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 187

• Message text: Single request &1: Reference service order &2 doesn't exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API187 - Single request &1: Reference service order &2 doesn't exist. ?

  The SAP error message CRMS4_SRV_API187 indicates that a single request is being processed, but the reference service order specified does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate service orders.
  Cause:
  
  
  Non-Existent Service Order: The service order referenced in the request does not exist in the database. This could be due to:
  
  The order was deleted.
  The order number was entered incorrectly.
  The order is in a different status or has not been created yet.
  
  
  
  Authorization Issues: The user may not have the necessary permissions to view or access the service order.
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the order not being available in CRM.
  
  
  Solution:
  
  
  Verify Service Order Number: Check the service order number (&2 in the error message) to ensure it is correct. You can do this by searching for the order in the CRM system.
  
  
  Check Order Status: Ensure that the service order is in a valid status and has not been deleted or archived.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the service order. This can be checked with the security team or by reviewing the user roles and permissions.
  
  
  Data Consistency: If the system is integrated with other systems, check for data consistency. Ensure that the service order exists in the backend system (like SAP ERP) and that there are no issues with data transfer.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that might provide additional context.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like IW33 (Display Service Order) or CRMD_ORDER (CRM Order Management) to check the status and details of service orders.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches or updates.
  Documentation: Review the SAP CRM documentation for more information on service order management and error handling.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.