How To Fix CRMS4_SRV_API171 - Condition type &1 in item &2 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 171

• Message text: Condition type &1 in item &2 does not exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API171 - Condition type &1 in item &2 does not exist. ?

  The SAP error message CRMS4_SRV_API171 indicates that a specific condition type (denoted as &1) for a particular item (denoted as &2) does not exist in the system. This error typically occurs in the context of pricing or conditions in the SAP CRM (Customer Relationship Management) module, particularly when dealing with service-related transactions.
  Cause:
  
  Missing Condition Type: The specified condition type has not been defined in the system. This could be due to configuration issues or missing entries in the condition records.
  Incorrect Configuration: The condition type may not be properly configured for the specific item or service being processed.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the pricing procedure or condition records.
  Authorization Issues: The user may not have the necessary authorizations to access the condition type or related data.
  
  Solution:
  
  
  Check Condition Type Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration for condition types.
  Ensure that the condition type exists and is properly configured for the pricing procedure being used.
  
  
  
  Create or Maintain Condition Records:
  
  Use transaction code VK11 (Create Condition) or VK12 (Change Condition) to create or maintain the condition records for the missing condition type.
  Ensure that the condition records are relevant for the item in question.
  
  
  
  Review Pricing Procedure:
  
  Check the pricing procedure assigned to the document type and ensure that the condition type is included in the procedure.
  You can find this in the configuration under Sales and Distribution > Basic Functions > Pricing > Pricing Control.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks to ensure that all necessary data is present and correctly configured.
  You can use transaction codes like SE16 to check the relevant tables for any missing entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the condition type and related data.
  You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access to configuration settings.
  VK11/VK12: Create or change condition records.
  SE16: Data browser to check table entries.
  
  
  
  Common Tables:
  
  KONV: Condition records.
  KOTD: Condition types.
  
  
  
  Documentation: Refer to SAP Help Portal or specific SAP notes related to pricing and condition types for more detailed guidance.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error message.