How To Fix CRMS4_SRV_API150 - Reject indicator in item &1 is not allowed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 150

• Message text: Reject indicator in item &1 is not allowed.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API150 - Reject indicator in item &1 is not allowed. ?

  The SAP error message CRMS4_SRV_API150 with the description "Reject indicator in item &1 is not allowed" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the status or processing of a service request or order item. This error indicates that the system has detected a reject indicator on an item that is not permissible based on the current status or configuration of the item.
  Cause:
  
  Invalid Status: The item may be in a status that does not allow for a reject indicator to be set. For example, if the item is already completed or in a final status, the system may not permit changes to the reject indicator.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the use of the reject indicator under certain conditions.
  Business Rules: Specific business rules or processes may dictate that certain items cannot be marked as rejected based on their type or status.
  
  Solution:
  
  Check Item Status: Review the status of the item in question. If the item is in a status that does not allow for rejection, you may need to change the status or take appropriate actions to allow for the reject indicator.
  Review Configuration: Consult with your SAP configuration team to review the settings related to the reject indicator. Ensure that the configuration allows for the reject indicator to be used in the context of the item you are working with.
  Business Process Review: Ensure that the business processes and rules are being followed. If the reject indicator is not allowed for certain items, consider whether the item should be processed differently.
  Error Handling: If the reject indicator is being set programmatically (e.g., through an interface or custom code), review the logic to ensure it adheres to the allowed statuses and conditions.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes such as CRMD_ORDER to view the details of the service order or request.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional context.
  Documentation: Review SAP documentation related to CRM service order processing and the use of reject indicators to understand the business logic and constraints.
  
  If the issue persists after checking the above points, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.