How To Fix CRMS4_SRV_API149 - Completed indicator in item &1 not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 149

• Message text: Completed indicator in item &1 not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API149 - Completed indicator in item &1 not allowed ?

  The SAP error message CRMS4_SRV_API149: Completed indicator in item &1 not allowed typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to set the status of a service order or service request item to "Completed" (or a similar status) when the system does not allow it due to certain conditions not being met.
  Causes:
  
  Incomplete Processing: The item may not have completed all necessary processing steps or may still have open tasks or activities associated with it.
  Status Management: The status management configuration for the item type may not allow the item to be marked as completed under certain conditions.
  Dependencies: There may be dependencies on other items or processes that need to be resolved before the item can be marked as completed.
  Custom Logic: Custom enhancements or user exits may impose additional restrictions on the status changes.
  
  Solutions:
  
  Check Item Status: Review the current status of the item and ensure that all prerequisite steps have been completed. This may include checking for open activities, tasks, or related documents.
  Review Configuration: Check the status management configuration in the SAP system to ensure that the item type allows for the "Completed" status under the current conditions.
  Resolve Dependencies: Identify and resolve any dependencies that may be preventing the item from being marked as completed. This may involve completing related items or tasks.
  Consult Documentation: Review any relevant documentation or notes related to the specific item type and its status management to understand the rules governing status changes.
  Debugging: If the issue persists, consider debugging the process to identify any custom logic or enhancements that may be affecting the status change.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage service orders or CRMD_ORDERADM_H for administrative tasks related to CRM orders.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  User Exits and BAdIs: If your organization has implemented custom logic, review any user exits or Business Add-Ins (BAdIs) that may be influencing the behavior of the status change.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.