How To Fix CRMS4_SRV_API138 - Item &1: Specify a condition quantity.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 138

• Message text: Item &1: Specify a condition quantity.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API138 - Item &1: Specify a condition quantity. ?

  The SAP error message CRMS4_SRV_API138 with the description "Item &1: Specify a condition quantity" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the pricing conditions for a specific item in a transaction, such as a sales order or service order.
  Cause:
  The error indicates that a condition quantity has not been specified for the item in question. This can happen due to several reasons:
  
  Missing Condition Quantity: The condition record for the item does not have a specified quantity, which is required for pricing calculations.
  Incorrect Configuration: The pricing procedure may not be correctly configured to handle the condition types that require a quantity.
  Data Entry Error: The user may have forgotten to enter the quantity for the item or condition during the transaction entry.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Item Details:
  
  Go to the transaction where the error occurred (e.g., sales order, service order).
  Check the item details for the specific item indicated by &1 in the error message.
  Ensure that a condition quantity is specified for the relevant pricing conditions.
  
  
  
  Review Pricing Conditions:
  
  Navigate to the pricing conditions for the item.
  Ensure that all necessary condition types are correctly set up and that they have valid quantities.
  
  
  
  Update Configuration:
  
  If you have access to configuration settings, check the pricing procedure assigned to the document type.
  Ensure that the condition types that require a quantity are properly configured in the pricing procedure.
  
  
  
  Data Entry:
  
  If the error is due to a data entry oversight, simply enter the missing condition quantity and save the transaction.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more information on the specific condition types and their requirements.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or CRMD_ORDER (Manage CRM Orders) to access the relevant documents.
  Pricing Procedure: Understanding how pricing procedures work in SAP CRM can help in troubleshooting similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRMS4_SRV_API138 error message.