How To Fix CRMS4_SRV_API136 - Cancellation party &1, reason &2 is invalid.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 136

• Message text: Cancellation party &1, reason &2 is invalid.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API136 - Cancellation party &1, reason &2 is invalid. ?

  The SAP error message CRMS4_SRV_API136 indicates that there is an issue with the cancellation party and reason specified in a service request or transaction. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to cancel a service request or related document.
  Cause:
  
  Invalid Cancellation Party: The cancellation party specified (denoted as &1 in the error message) does not exist or is not valid in the system.
  Invalid Cancellation Reason: The reason for cancellation (denoted as &2 in the error message) is not defined or is not valid in the system.
  Configuration Issues: There may be configuration settings in the CRM system that do not allow for the specified cancellation party or reason.
  Data Integrity Issues: There may be inconsistencies in the data that lead to the cancellation party or reason being deemed invalid.
  
  Solution:
  
  
  Check Cancellation Party:
  
  Verify that the cancellation party exists in the system. You can do this by checking the master data for the relevant business partner or customer.
  Ensure that the cancellation party is active and has the necessary authorizations.
  
  
  
  Check Cancellation Reason:
  
  Review the list of valid cancellation reasons in the system. This can usually be found in the configuration settings or customizing for CRM.
  If the reason is not valid, you may need to create a new cancellation reason or select a different one that is valid.
  
  
  
  Configuration Review:
  
  Check the configuration settings in the CRM system related to service requests and cancellations. Ensure that the settings allow for the specified cancellation party and reason.
  Consult with your SAP administrator or functional consultant to review the configuration.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no discrepancies in the data that could lead to this error.
  If necessary, run any relevant reports or transactions to identify and correct data issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for additional guidance and troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check the details of the cancellation party or SPRO to access configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.