How To Fix CRMS4_SRV_API135 - Item &1: Service team &2 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 135

• Message text: Item &1: Service team &2 does not exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API135 - Item &1: Service team &2 does not exist. ?

  The SAP error message CRMS4_SRV_API135 indicates that there is an issue related to a service team in the SAP Customer Relationship Management (CRM) system. Specifically, the error message states that the service team specified (identified by &2) does not exist for the item (identified by &1).
  Cause:
  
  Non-Existent Service Team: The service team you are trying to assign or reference does not exist in the system. This could be due to a typo in the team ID or the team not being created in the system.
  Inactive Service Team: The service team may exist but is inactive or not properly configured.
  Configuration Issues: There may be issues with the configuration of service teams in the CRM system, such as missing assignments or incorrect settings.
  Data Consistency Issues: There could be inconsistencies in the data, such as missing entries in related tables.
  
  Solution:
  
  Verify Service Team: Check if the service team ID (&2) exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to list service teams.
  Create or Activate Service Team: If the service team does not exist, you will need to create it. If it exists but is inactive, you may need to activate it.
  Check Configuration: Review the configuration settings for service teams in the CRM system. Ensure that the service team is properly assigned to the relevant organizational units and that all necessary settings are in place.
  Data Consistency Check: Perform a data consistency check to ensure that all related data entries are correct and complete. This may involve checking related tables and ensuring that there are no missing or incorrect entries.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing service teams in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view service orders and check the service team assignments.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Authorizations: Ensure that the user has the necessary authorizations to view and manage service teams in the system.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.