How To Fix CRMS4_SRV_API091 - Item &1: Remove the reference service contract or service quotation.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 091

• Message text: Item &1: Remove the reference service contract or service quotation.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API091 - Item &1: Remove the reference service contract or service quotation. ?

  The SAP error message CRMS4_SRV_API091 typically occurs in the context of service management within SAP CRM (Customer Relationship Management). This error indicates that there is an issue with a service item that is linked to a service contract or service quotation, which needs to be addressed before proceeding.
  Cause:
  The error message is triggered when you attempt to process a service item that is still referencing a service contract or service quotation that is either not valid, has been deleted, or is not allowed to be referenced in the current context. This can happen in various scenarios, such as:
  
  Invalid Reference: The service item is linked to a service contract or quotation that is no longer valid or has been removed.
  Incorrect Configuration: The system configuration may not allow certain service items to reference contracts or quotations.
  Data Integrity Issues: There may be inconsistencies in the data that lead to the system not recognizing the reference correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Reference: Verify the service item and check the associated service contract or service quotation. Ensure that they are valid and active.
  
  
  Remove the Reference: If the service contract or quotation is no longer needed, you can remove the reference from the service item. This can typically be done in the service order or service request where the item is being processed.
  
  
  Update the Service Item: If the service item needs to reference a different contract or quotation, update the item to point to the correct reference.
  
  
  Consult Documentation: Review the SAP documentation or help files related to service contracts and quotations to ensure that you are following the correct procedures.
  
  
  Check Configuration: If the issue persists, consult with your SAP administrator or technical team to check if there are any configuration settings that need to be adjusted.
  
  
  Data Consistency Check: Run data consistency checks in the system to identify any underlying issues that may be causing the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders, or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes for known problems.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to modify service contracts and quotations.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.