How To Fix CRMS4_SRV_API087 - Remove either the reference service contract or the service quotation.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 087

• Message text: Remove either the reference service contract or the service quotation.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API087 - Remove either the reference service contract or the service quotation. ?

  The SAP error message CRMS4_SRV_API087 typically occurs in the context of service management when there is a conflict between a service contract and a service quotation. This error indicates that there is an attempt to create or modify a service quotation that references a service contract, but the system has detected that the two cannot coexist in the current context.
  Cause:
  The error is usually caused by one of the following scenarios:
  
  Conflicting References: A service quotation is trying to reference a service contract that is already linked to another service quotation or is in a state that does not allow it to be referenced.
  Inconsistent Data: There may be inconsistencies in the data where the service contract and service quotation are not aligned in terms of their status or validity.
  Business Logic Restrictions: The business rules defined in the SAP system may restrict the simultaneous use of service contracts and service quotations in certain scenarios.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review References: Check the service quotation and the service contract to see if they are correctly linked. Ensure that the service contract is not already associated with another service quotation that is active or in use.
  
  
  Remove Conflicting References: If the service quotation is referencing a service contract that is not valid or is causing the conflict, you may need to either:
  
  Remove the reference to the service contract from the service quotation.
  Alternatively, if the service contract is not needed, consider removing or deactivating it.
  
  
  
  Check Status: Ensure that both the service contract and the service quotation are in a valid status. If either is in a status that does not allow for changes or references, you may need to update their statuses.
  
  
  Consult Documentation: Review the SAP documentation or help resources related to service contracts and quotations to understand any specific business rules that may apply.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders, CRMD_ORDERADM_H for order administration, and CRMD_ORDER_INDEX for indexing service orders.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Customizations: If your organization has custom developments or enhancements in the service management area, review those to ensure they are not contributing to the error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.