How To Fix CRMS4_SRV_API071 - Remove the cancellation indicator before you create a service contract.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 071

• Message text: Remove the cancellation indicator before you create a service contract.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API071 - Remove the cancellation indicator before you create a service contract. ?

  The SAP error message CRMS4_SRV_API071 indicates that there is a cancellation indicator set on a service contract, which prevents the creation of a new service contract. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or modify service contracts that have been marked for cancellation.
  Cause:
  The primary cause of this error is that the service contract you are trying to create or modify has a cancellation indicator set. This means that the contract is in a state where it cannot be processed further until the cancellation is removed.
  Solution:
  To resolve this error, you need to remove the cancellation indicator from the service contract. Here are the steps to do this:
  
  
  Access the Service Contract:
  
  Go to the transaction code for service contracts in SAP (e.g., CRMD_ORDER or CRM_ORDER).
  
  
  
  Find the Contract:
  
  Search for the service contract that is causing the error. You can use the contract number or other search criteria.
  
  
  
  Edit the Contract:
  
  Open the service contract in edit mode.
  
  
  
  Remove the Cancellation Indicator:
  
  Look for the field that indicates the cancellation status. This may be labeled as "Cancellation Indicator" or similar.
  Remove the cancellation indicator by unchecking the box or changing the status.
  
  
  
  Save the Changes:
  
  After removing the cancellation indicator, save the changes to the service contract.
  
  
  
  Retry Creating the Service Contract:
  
  Once the cancellation indicator has been removed, try to create the new service contract again.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: General transaction for managing CRM orders, including service contracts.
  CRMD_ORDERADM_H: For accessing the administrative data of CRM orders.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed information on service contracts and cancellation processes.
  
  
  
  User Authorizations:
  
  Ensure that you have the necessary authorizations to edit service contracts and remove cancellation indicators.
  
  
  
  Consulting with SAP Support:
  
  If you continue to face issues or if the cancellation indicator cannot be removed due to system constraints, consider reaching out to your SAP support team or consulting SAP Notes for specific guidance related to your version of SAP.
  
  
  
  By following these steps, you should be able to resolve the error and proceed with creating the service contract.