How To Fix CRMS4_SRV_API058 - Quantity in pricing must be an integer greater than 0.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 058

• Message text: Quantity in pricing must be an integer greater than 0.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API058 - Quantity in pricing must be an integer greater than 0. ?

  The SAP error message CRMS4_SRV_API058 indicates that there is an issue with the quantity specified in a pricing context within the SAP system. Specifically, the error states that the quantity must be an integer greater than 0. This error typically occurs in scenarios involving sales orders, quotations, or service requests where pricing calculations are performed.
  Cause:
  
  Invalid Quantity: The quantity provided in the pricing request is either zero, negative, or a non-integer value (e.g., a decimal).
  Data Entry Error: There may have been a mistake during data entry, leading to an incorrect quantity being submitted.
  Integration Issues: If the data is being transferred from another system (e.g., through an interface), the data might not be formatted correctly.
  Configuration Issues: There may be issues with the configuration of the pricing procedure or the relevant condition records.
  
  Solution:
  
  Check Quantity Input: Verify the quantity being entered in the transaction. Ensure that it is a positive integer (e.g., 1, 2, 3, etc.) and not zero or negative.
  Review Data Sources: If the quantity is being pulled from another system or interface, check the source data to ensure it is correct and formatted properly.
  Debugging: If you have access to debugging tools, you can trace the execution to see where the quantity is being set and identify any issues in the logic.
  Configuration Review: Review the pricing procedure configuration in SAP to ensure that it is set up correctly and that there are no missing or incorrect condition records.
  User Training: If this error is common among users, consider providing training on how to enter data correctly in the system.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), or CRM-related transactions depending on where the error occurs.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to pricing procedures and quantity handling to ensure compliance with best practices.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.