How To Fix CRMS4_SRV_API057 - Multiple persons responsible is not supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 057

• Message text: Multiple persons responsible is not supported.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API057 - Multiple persons responsible is not supported. ?

  The SAP error message CRMS4_SRV_API057: Multiple persons responsible is not supported typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to assign multiple responsible persons to a single business object (like a service request, activity, or similar). In SAP CRM, certain objects are designed to have only one responsible person assigned to them, and attempting to assign multiple persons will trigger this error.
  Cause:
  
  Business Object Limitation: The specific business object you are working with does not support multiple responsible persons. This is a design limitation in the SAP CRM system.
  Data Entry Error: There may have been an error in the data entry process where multiple responsible persons were inadvertently assigned.
  Integration Issues: If you are integrating with other systems or using middleware, there may be a configuration issue that is causing multiple responsible persons to be sent to SAP.
  
  Solution:
  
  Review Assignment: Check the assignment of responsible persons for the business object in question. Ensure that only one person is assigned as the responsible person.
  Modify Data Entry: If you are entering data manually, ensure that you are only selecting one responsible person.
  Adjust Integration Logic: If the error arises from an integration process, review the logic that assigns responsible persons to ensure it adheres to the single assignment requirement.
  Consult Documentation: Refer to SAP documentation or help resources for the specific business object you are working with to understand its limitations and requirements.
  Error Handling: Implement error handling in your application or integration process to catch this error and provide a user-friendly message or alternative actions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, SAP releases notes that provide additional context or solutions for specific issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered this issue and what solutions they have found.
  Testing: If you are developing or customizing functionality, ensure thorough testing to catch such errors before they reach production.
  
  By following these steps, you should be able to resolve the error and ensure that your business processes align with the limitations of the SAP CRM system.