How To Fix CRMS4_SOM_PROD_BO087 - Maintain characteristic value for external object '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 087

• Message text: Maintain characteristic value for external object '&1'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO087 - Maintain characteristic value for external object '&1' ?

  The SAP error message CRMS4_SOM_PROD_BO087 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with maintaining characteristic values for an external object, such as a product or service. This error indicates that the system expects a characteristic value to be maintained for a specific external object, but it is either missing or not properly configured.
  Cause:
  
  Missing Characteristic Value: The characteristic value for the specified external object (indicated by &1) has not been maintained in the system.
  Incorrect Configuration: The configuration for the product or service may not be set up correctly, leading to the inability to maintain the required characteristic values.
  Data Inconsistency: There may be inconsistencies in the data related to the external object, such as missing links between the product and its characteristics.
  Authorization Issues: The user may not have the necessary authorizations to maintain characteristic values for the specified object.
  
  Solution:
  
  
  Maintain Characteristic Values:
  
  Navigate to the relevant transaction in SAP (e.g., using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H).
  Locate the external object (product or service) indicated by &1.
  Ensure that all required characteristic values are maintained for this object.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the product or service in the SAP system.
  Ensure that the characteristics are correctly defined and linked to the external object.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the data related to the external object.
  Use transaction codes like SE11 to check the database tables for any missing entries.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to maintain characteristic values.
  If not, contact your SAP security administrator to request the appropriate access.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on maintaining characteristic values for external objects.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing products and services in SAP CRM.
  SAP Community: Engage with the SAP Community forums to seek advice from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.