How To Fix CRMS4_SOM_PROD_BO086 - Maintain characteristic for external object '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 086

• Message text: Maintain characteristic for external object '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO086 - Maintain characteristic for external object '&1' ?

  The SAP error message CRMS4_SOM_PROD_BO086 typically indicates that there is an issue with maintaining characteristics for an external object in the SAP CRM system. This error often arises when trying to manage product characteristics in the context of a service order or a similar object.
  Cause:
  
  Missing Characteristics: The error may occur if the required characteristics for the external object (like a product or service) are not maintained in the system.
  Incorrect Configuration: There might be a configuration issue in the product master data or in the characteristics settings.
  Authorization Issues: The user may not have the necessary authorizations to maintain characteristics for the specified object.
  Data Inconsistency: There could be inconsistencies in the data related to the external object, such as missing links between the product and its characteristics.
  
  Solution:
  
  Check Characteristics: Verify that all required characteristics for the external object are defined and maintained correctly in the system. You can do this by navigating to the product master data and checking the characteristics tab.
  Review Configuration: Ensure that the configuration settings for the product and its characteristics are correct. This may involve checking the customizing settings in the SAP system.
  User Authorizations: Confirm that the user attempting to maintain the characteristics has the necessary authorizations. You may need to consult with your SAP security team to ensure proper access rights.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the product data. This may involve using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRMD_ORDER: For managing service orders.
  MM02: For changing material master data.
  CT04: For maintaining characteristics.
  
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search for the error message number in the SAP Support Portal.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.