How To Fix CRMS4_SOM_PROD_BO011 - Discount does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 011

• Message text: Discount does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO011 - Discount does not exist ?

  The SAP error message CRMS4_SOM_PROD_BO011 indicates that a discount does not exist for the specified product in the context of the SAP CRM (Customer Relationship Management) system. This error typically arises when trying to apply a discount to a product in a sales order or quotation, but the system cannot find a valid discount record for that product.
  Causes:
  
  Missing Discount Condition Records: The discount condition records may not be set up in the system for the specific product or customer.
  Incorrect Validity Dates: The discount may exist, but it is not valid for the date on which the transaction is being processed.
  Product Not Assigned to Discount: The product may not be linked to any discount agreements or pricing conditions.
  Configuration Issues: There may be issues with the configuration of pricing procedures or discount types in the system.
  Customer-Specific Discounts: If the discount is customer-specific, the customer may not be eligible for the discount on that product.
  
  Solutions:
  
  
  Check Discount Condition Records:
  
  Go to the condition records in the pricing procedure and verify if the discount exists for the product in question.
  Use transaction codes like VK11 (Create Condition) or VK12 (Change Condition) to manage discount records.
  
  
  
  Verify Validity Dates:
  
  Ensure that the discount condition records are valid for the date of the transaction. Check the start and end dates of the discount.
  
  
  
  Link Product to Discount:
  
  Ensure that the product is correctly linked to the discount condition. You may need to create or modify the condition records to include the product.
  
  
  
  Review Pricing Procedure:
  
  Check the pricing procedure configuration to ensure that the discount type is correctly set up and that it is included in the pricing procedure for the relevant sales document type.
  
  
  
  Customer-Specific Discounts:
  
  If the discount is customer-specific, verify that the customer is eligible for the discount on the product. You may need to create or adjust customer-specific pricing records.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific configuration settings related to discounts and pricing.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (Display Condition), and V/06 (Maintain Pricing Procedures).
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify pricing conditions.
  
  If the issue persists after checking these areas, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM and pricing configurations.