How To Fix CRMS4_SOM_PROD_BO003 - You are not authorized to display a product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 003

• Message text: You are not authorized to display a product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO003 - You are not authorized to display a product ?

  The SAP error message CRMS4_SOM_PROD_BO003 indicates that a user is not authorized to display a specific product in the SAP system. This error typically arises in the context of SAP CRM (Customer Relationship Management) when a user attempts to access product information for which they do not have the necessary permissions.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user’s role does not include the necessary authorizations to view the product. This could be due to missing authorization objects or incorrect role assignments.
  Product Status: The product may be in a status that restricts visibility (e.g., inactive or archived).
  Organizational Level Restrictions: The user may not have access to the organizational units associated with the product.
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles in transaction SU01 or PFCG to ensure that the necessary authorizations for product display are included.
  
  
  
  Modify Roles:
  
  If the required authorizations are missing, you may need to modify the user’s roles or create a new role that includes the necessary authorizations for product access.
  Ensure that the authorization objects related to product display (e.g., C_RM_PROD, C_RM_PROD_A, etc.) are included in the user’s role.
  
  
  
  Check Product Status:
  
  Verify the status of the product in question. If it is inactive or archived, you may need to reactivate it or ensure that the user has access to view such products.
  
  
  
  Organizational Level Access:
  
  Ensure that the user has access to the relevant organizational units associated with the product. This may involve checking the organizational structure and ensuring that the user is assigned to the correct units.
  
  
  
  Consult with Security Team:
  
  If you are not able to resolve the issue, consult with your SAP security team or administrator. They can provide assistance in reviewing and adjusting user authorizations.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to product information in SAP CRM.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or known issues.
  Documentation: Review SAP documentation on user roles and authorizations to better understand how to manage access rights effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to grant the necessary access to the user.