How To Fix CRMS4_SOM_PROD_API065 - Inconsistent filling of Shared Products

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 065

• Message text: Inconsistent filling of Shared Products

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API065 - Inconsistent filling of Shared Products ?

  The SAP error message CRMS4_SOM_PROD_API065 indicates an issue with the inconsistent filling of shared products in the SAP CRM system. This error typically arises when there is a mismatch or inconsistency in the data related to shared products, which can occur during various operations such as creating or updating sales orders, service orders, or other CRM-related transactions.
  Cause:
  
  Data Inconsistency: The most common cause is that the product data in the CRM system is not consistent with the data in the backend system (like SAP ERP). This can happen if there are discrepancies in product master data, such as missing or incorrect entries.
  Configuration Issues: Incorrect configuration settings in the CRM system or the integration settings between CRM and ERP can lead to this error.
  Missing Dependencies: If the shared product has dependencies (like pricing conditions, availability checks, etc.) that are not properly set up, it can trigger this error.
  Custom Development: If there are custom developments or enhancements in the system that manipulate product data, they might not be handling shared products correctly.
  
  Solution:
  
  Check Product Master Data: Verify the product master data in both the CRM and ERP systems. Ensure that all necessary fields are filled correctly and consistently.
  Review Configuration Settings: Check the configuration settings related to product sharing and integration between CRM and ERP. Ensure that they are set up correctly.
  Data Consistency Check: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for inconsistencies in the order data. You may also use tools like the SAP Data Consistency Checker.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what specifically is causing the inconsistency.
  Recreate the Issue: If possible, try to recreate the issue in a test environment to better understand the conditions under which the error occurs.
  Consult SAP Notes: Look for relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging and troubleshooting.
  SAP Documentation: Review SAP documentation related to CRM product management and integration with ERP systems for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRMS4_SOM_PROD_API065 error in your SAP system.