How To Fix CRMS4_SOM_PROD_API064 - Inconsistent filling of Characteristic and/or Characteristic Value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 064

• Message text: Inconsistent filling of Characteristic and/or Characteristic Value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API064 - Inconsistent filling of Characteristic and/or Characteristic Value ?

  The SAP error message CRMS4_SOM_PROD_API064 indicates that there is an inconsistency in the filling of characteristics and/or characteristic values in the context of a product or service order management scenario. This error typically arises when the system expects certain characteristics to be filled based on the configuration of the product or service, but finds that the data is either incomplete or inconsistent.
  Cause:
  
  Missing Characteristics: The required characteristics for a product or service are not filled in the order or configuration.
  Inconsistent Values: The values assigned to the characteristics do not match the expected values defined in the product master data or configuration settings.
  Configuration Issues: There may be issues with the configuration of the product in the system, such as missing dependencies or incorrect settings.
  Data Integrity Issues: There could be issues with the data integrity in the database, such as orphaned records or incorrect relationships between characteristics and values.
  
  Solution:
  
  Check Product Configuration: Review the product configuration in the system to ensure that all required characteristics are defined and that their values are correctly assigned.
  Validate Characteristic Values: Ensure that the values assigned to the characteristics are valid and consistent with the definitions in the product master data.
  Review Order Data: Check the order data to ensure that all necessary characteristics are filled out correctly. If any characteristics are optional, ensure that they are not required for the specific product or service being processed.
  Use Transaction Codes: Utilize relevant transaction codes (like CU50 for configuration or CRMD_ORDER for order management) to review and correct the configuration and order details.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the characteristics and values related to the product or service in question.
  Debugging: If the issue persists, consider debugging the process to identify where the inconsistency arises. This may require technical expertise in SAP ABAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Ensure that users involved in product configuration and order management are adequately trained and have access to the necessary documentation to avoid such inconsistencies in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the CRMS4_SOM_PROD_API064 error in your SAP system.