How To Fix CRMS4_SOM_PROD_API026 - Inconsistent filling of used value and redefined value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 026

• Message text: Inconsistent filling of used value and redefined value

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API026 - Inconsistent filling of used value and redefined value ?

  The SAP error message CRMS4_SOM_PROD_API026 indicates that there is an inconsistency between the values that are being used and the values that have been redefined in the context of the SAP CRM (Customer Relationship Management) system. This error typically arises when there is a mismatch in the data being processed, particularly in the context of product data or service order management.
  Cause:
  
  
  Data Inconsistency: The error often occurs when the system encounters a situation where the expected value (used value) does not match the redefined value. This can happen due to:
  
  Incorrect or incomplete data entries.
  Changes in product definitions that have not been properly updated in all relevant areas.
  Issues with data migration or integration from other systems.
  
  
  
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the product master data or service order definitions.
  
  
  Custom Code: If there are custom enhancements or modifications in the system, they might not be handling the data correctly, leading to inconsistencies.
  
  
  Solution:
  
  
  Data Validation: Check the data entries for the product or service order that is causing the error. Ensure that all required fields are filled correctly and that there are no discrepancies between the used and redefined values.
  
  
  Review Configuration: Go through the configuration settings in the CRM system to ensure that they are set up correctly. This includes checking product hierarchies, pricing conditions, and any other relevant settings.
  
  
  Debugging: If you have access to the development environment, you can debug the process to identify where the inconsistency is occurring. Look for any custom code that might be affecting the data processing.
  
  
  Data Consistency Check: Run consistency checks in the system to identify any other potential data issues that might be causing the error.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that might address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  Consult Documentation: Review the SAP documentation related to the CRM module and the specific API being used to understand the expected data structure and requirements.
  
  
  Contact SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you analyze product data and service orders, such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I.
  Data Model: Understanding the data model of SAP CRM can help in identifying where the inconsistencies might arise.
  User Exits and BAdIs: If there are any user exits or Business Add-Ins (BAdIs) implemented in your system, review them to ensure they are not causing the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRMS4_SOM_PROD_API026 error in your SAP CRM system.